Return & Refund Policy

1. 7-Day Return Policy

We accept returns within 7 calendar days from the date your order is delivered.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include all accessories, certificates, and promotional items (if applicable).
• Be free from scratches, damage, alterations, or signs of wear.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made jewelry.
• Clearance or final sale items.
• Gift cards.
• Items that have been worn, resized, altered, or damaged after delivery.
• Products returned more than 7 days after delivery.

3. How to Request a Return

To request a return, please email us at:

📧 sales@vigorgems.com

Please include:

• Order Number
• Full Name
• Email Address
• Reason for the return
• Photos of the item (required if damaged or incorrect)

Our customer support team will review your request within 1–2 business days and provide return instructions if your request is approved.

4. Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.
• The item arrived damaged.
• The item has a verified manufacturing defect.

We recommend using a trackable shipping service, as we are not responsible for returned packages lost during transit.

5. Refunds

After we receive and inspect your returned item:

• You will receive an email confirming whether your refund has been approved.
• Approved refunds will be processed within 3–5 business days.
• Refunds will be issued to your original payment method.
• Original shipping charges are non-refundable unless the return is due to our error.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Exchanges

We will replace an item if it:

• Arrived damaged.
• Has a manufacturing defect.
• Was incorrectly shipped.

Please contact us within 48 hours of receiving your order to request an exchange.

7. Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item:

Please email sales@vigorgems.com within 48 hours of delivery and include:

• Your Order Number
• Photos of the product
• Photos of the packaging
• Photos of the shipping label

We will work quickly to resolve the issue.

8. Order Cancellation

Orders may be canceled only before they have been shipped.

Once an order has been shipped, it cannot be canceled. You may request a return after delivery if the item qualifies under this policy.

9. Return Address

Please do not send products back without contacting us first.

A return address and instructions will be provided after your return request has been approved.

Unauthorized returns may not be accepted.

10. Contact Us

If you have any questions regarding this policy, please contact us.

VIGOR GEMS

📧 Email: sales@vigorgems.com

🌐 Website: www.vigorgems.com

Our Commitment

At VIGOR GEMS, every piece of jewelry is carefully inspected before shipment to ensure it meets our quality standards. Your satisfaction is important to us, and we are committed to resolving any issues promptly and fairly.

Thank you for choosing VIGOR GEMS. We appreciate your trust and look forward to serving you again.